This year, the Queensland Parliament introduced the Domestic and Family Violence Amendment Bill to provide the way for amendments to the Domestic and Family Violence
May is Domestic and Family Violence Prevention Month and always one of the busiest periods of the year for the QIFVLS offices. This year was
QIFVLS’ Board and staff from across the state gathered over two incredible days in April for our annual All-Staff event, held at the Novotel in
In February, QIFVLS joined with other Aboriginal and Torres Strait Islander FVLS’ from around the country to mark the ten year anniversary of Ochre Ribbon
QIFVLS is proud to have achieved the milestone of 15 years of service to Aboriginal and Torres Strait Islander communities, providing legal and non-legal assistance
QIFVLS is enormously proud of our Principal Legal Officer, Thelma Schwartz who was named the Dame Quentin Bryce Domestic Violence Prevention Advocate Award winner in
As part of National Child Protection Week, QIFLVS offices across Queensland held community events throughout September to raise awareness and offer support to families. Mulungu
In early August, the Federal Circuit and Family Court of Australia (FCFCOA) hosted their inaugural First Nations Forum in Brisbane, involving leaders from the Aboriginal
From its inception as a day of mourning in 1938, to becoming a week-long event in 1975, NAIDOC Week has now become a celebration of
This May, QIFVLS proudly hosted the Overcoming Indigenous Family Violence Forum for the second year in a row at the Cairns Pullman International. The two-day
TERMS OF USE
Disclaimer
The materials presented on this website are distributed by Queensland Indigenous Family Violence Legal Service (QIFVLS) Aboriginal Corporation as an information source only. If you have a legal problem, you should seek legal advice from a lawyer. QIFVLS makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained on this site. Despite our best efforts, QIFVLS makes no warranties that the information in this publication is free of infection by computer viruses or other contamination. QIFVLS disclaims all responsibility and all liability (including, without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason.
Copyright
Queensland Indigenous Family Violence Legal Service (QIFVLS) Aboriginal Corporation supports and encourages the dissemination and exchange of information. However, copyright protects material on this website including all documents, graphics, web pages, audio and video. Except for the purposes permitted under the Copyright Act 1968 such as private study or research, reproduction by any means is prohibited without the prior written permission of QIFVLS. Contact us for inquires and requests to link to, or reproduce material from, this website, or apply in writing to: help@qifvls.com.au or PO Box 4628, CAIRNS QLD 4870
COMPLAINTS
Queensland Indigenous Family Violence Legal Service has an established a complaints process
The types of complaints dealt with by this process include:
How to make a complaint Complaints can be made:
Complaints are accepted only from affected persons.
What to include in your complaint To help us deal quickly with your complaint, you will need to provide us with the following information:
What happens next?
Your complaint will be taken seriously and we will get back to you within 3 business days acknowledging receipt of your complaint. The complaint will be investigated in accordance with QIFVLS Complaint Management process.
We aim to resolve all complaints as soon as possible. All circumstances are different so it is difficult to set a timeframe for all complaints. We do, however, aim to resolve most complaints within 21 days. Some complaints about simple matters may not require a formal investigation and may be addressed in just a few days. Other more serious complaints may take longer.
We will aim to keep you updated and you will be notified on completion of the complaint. All documentation relating to a complaint will be treated confidentially.
If you are not satisfied with the outcome of your concerns, you have the right to take your complaint to an external agency for review.
Download our Feedback & Complaints Fact Sheet below.
