Case Management Practice Manager

Executive Functions

• Assist the CEO with recommendations for operational objectives that meet the Boards strategic vision, policy development, goal development and good governance. 
• Be subject to broad direction from the CEO and exercise managerial responsibility for the CMO’s 
• Provide specialised, technical, and professional advice on generalist policy and case management practice matters within the organisation to the CEO. 
• Establish operational procedures which impact on activities undertaken and outcomes achieved by the organisation. 
• Update and maintain QIFVLS CMO specific policies and procedures, guidelines, processes and manuals in accordance with CEO direction and contemporary best practice. 
• Formation of and establish programs, work procedures and work practices within the practice area. 
• Develop and regularly update procedures and work practices to CMO’s. 
• Exercise managerial control, involving planning, direction, control, and evaluation of operations which includes providing research, analysis and interpretation of data. 
• Ensure compliance with CMP standards and key performance indicators. 
• Contribute to the management of QIFVLS and assist with budget and submission preparation. 
• Assist the CEO to write recommendations, reports, submissions and presentations for government departments and funders. 
• Maintain high levels of privacy and confidentiality. 

Operational Functions

• Initiate and formulate QIFVLS Case Management Model (CMM) which impacts on organisational goals and objectives. 
• Provide strong leadership to the CMO’s to ensure positive teamwork as well as a safe and healthy environment for employees. 
• Provides support and guidance (coaching and mentoring models) for the CMO’s to ensure that the CMSU provides quality case management support services and CE activities. 
• Exercise managerial and leadership responsibility for various functions within the CMO’s, including oversee and responsible for risk management and service provision of the CMO’s. 
• Manage and provide case management of client assignments, intake, risk assessments, needs assessments, case planning, preparing for closure and managing vulnerable high needs clients. 
• Ensure CMO’s comply with all necessary forms, process and produce statistical reports, including maintain accurate and relevant client records for reporting, evaluating and sharing of information and which is aligned to QIFVLS file management and reporting standards. 
• Ensure the CMO’s adhere to professional standards as outlined by protocols, rules and regulations that are aligned to the CM standards of the QIFVLS and the Case Management Society of Australia. 
• Ensure that the CMO has effective working relations and cooperation with Service Delivery team throughout the entire case management process. 
• Represent QIFVLS within the community by attending, participating, and presenting to forums in a manner consistent with QIFVLS’s professional standards and code of conduct, including presenting CE sessions. 
• Develop, implement, communicate, and monitor the strategic and operational plans, incorporating KPIs and setting targets to achieve business objectives. 
• Build strong relationships with external stakeholders in a professional and culturally appropriate manner, that develops and maintains networks, systems, and relationships with key stakeholders to deliver appropriate services for clients. 
• Manage and oversee research and data analysis relative to the CMO. 
• Manage, monitor, and report on the team’s achievements of performance targets, feedback surveys and agreed standards, communicating results to the CEO on a monthly basis. 
• Work with the CEO to ensure CM practices meet accreditation needs, including the National Association Community Legal Service (NACLC) accreditation compliance with CMSA Registration and meeting the Human Service Quality Framework (HSQF). 
• Review and approve CE programs in collaboration with the Principal Legal Officer. 

Cultural Advisor

• Ensure that QIFVLS highlights the importance of its cultural connectedness through the development of a cultural plan, that includes the Cultural Advisor role. 
• Improve the cultural competence of all staff through identifying and participating in cultural competence training in each region. 
• Works with staff to help them communicate effectively with Aboriginal and Torres Strait Islander clients and stakeholders. 
• Facilitates the co-existence of staff from various backgrounds and helps with evaluating the cultural needs of individuals and client groups within the boundaries of a legal service setting. 
• Be proactive in updating QIFVLS about trends, concerns, and practices in the First Nations community