The materials presented on this website are distributed by Queensland Indigenous Family Violence Legal Service (QIFVLS) Aboriginal Corporation as an information source only. If you have a legal problem, you should seek legal advice from a lawyer. QIFVLS makes no statements, representations, or warranties about the accuracy or completeness of, and you should not rely on, any information contained on this site. Despite our best efforts, QIFVLS makes no warranties that the information in this publication is free of infection by computer viruses or other contamination. QIFVLS disclaims all responsibility and all liability (including, without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason.
Copyright
Queensland Indigenous Family Violence Legal Service (QIFVLS) Aboriginal Corporation supports and encourages the dissemination and exchange of information. However, copyright protects material on this website including all documents, graphics, web pages, audio and video. Except for the purposes permitted under the Copyright Act 1968 such as private study or research, reproduction by any means is prohibited without the prior written permission of QIFVLS. Contact us for inquires and requests to link to, or reproduce material from, this website, or apply in writing to: help@qifvls.com.au or PO Box 4628, CAIRNS QLD 4870
COMPLAINTS
Queensland Indigenous Family Violence Legal Service has an established a complaints process
The types of complaints dealt with by this process include:
A complaint about our service
A complaint about the conduct of staff
A complaint about the Board or management
How to make a complaint Complaints can be made:
By clicking on the link help@qifvls.com.au
By telephoning 1800 88 77 00
Or in writing to the Chief Executive Officer
Complaints are accepted only from affected persons.
What to include in your complaint To help us deal quickly with your complaint, you will need to provide us with the following information:
The nature of the complaint
As much detail as possible about your matter
List of other agencies or authorities you have already contacted
Your details, name, phone number or email address
The outcome you are seeking
Any supporting information
What happens next?
Your complaint will be taken seriously and we will get back to you within 3 business days acknowledging receipt of your complaint. The complaint will be investigated in accordance with QIFVLS Complaint Management process.
We aim to resolve all complaints as soon as possible. All circumstances are different so it is difficult to set a timeframe for all complaints. We do, however, aim to resolve most complaints within 21 days. Some complaints about simple matters may not require a formal investigation and may be addressed in just a few days. Other more serious complaints may take longer.
We will aim to keep you updated and you will be notified on completion of the complaint. All documentation relating to a complaint will be treated confidentially.
If you are not satisfied with the outcome of your concerns, you have the right to take your complaint to an external agency for review.
